Shipping Policy

At Trendex, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

• Orders are typically processed within 1–3 business days after payment is successfully received.

• Orders are not normally processed or shipped on weekends or U.S. public holidays.

• Once your order has shipped, you will receive a confirmation email containing tracking information when available.

• During periods of high order volume, promotions, or holidays, processing may take slightly longer.

2. Shipping Times

We currently ship orders to customers within the United States.

Estimated delivery time is generally:

7–15 business days

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs-related procedures, weather, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on selected products or orders.

4. Order Tracking

Once your order has been shipped, you may receive a tracking number by email.

Tracking information may take a few days to become active after the carrier receives and scans your package.

If your tracking information has not updated for several business days, please contact our customer support team.

5. Delayed or Lost Packages

While we work with reliable shipping providers, delays can occasionally occur.

If your package appears to be significantly delayed or is marked as delivered but you cannot locate it, please contact us at [your customer support email] so we can help investigate the issue.

We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, carrier disruptions, incorrect addresses, natural disasters, or other unforeseen events.

6. Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order.

If you enter an incorrect or incomplete address, contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping costs may apply if a package needs to be reshipped because of an incorrect address provided by the customer.

7. Multiple Items

If your order contains multiple products, your items may occasionally arrive in separate packages. This can happen when products are shipped from different fulfillment locations or suppliers.

You may therefore receive multiple tracking numbers for a single order.

8. Damaged Packages

If your order arrives damaged, please contact us at [trendex240@gmail.com] as soon as possible with your order number and clear photos of the damaged package and product.

We will review the situation and work with you toward an appropriate resolution.

9. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated Last Updated date.

10. Contact Us

If you have questions about your order or our shipping policy, please contact us:

Store: Trendex
Email: [trendex240@gmail.com]
Website: trendex24.com

We appreciate your business and thank you for shopping with Trendex!