Refund policy

Return & Refund Policy

Last updated: August 16, 2026

At Trendex, we want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

1. Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item should be returned with its original packaging, when applicable.
You must provide your order number.
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, you can contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photos or videos showing the problem

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

4. Return Shipping

Unless the item is damaged, defective, or incorrect, the customer is generally responsible for return shipping costs.

If the return is due to an error on our part or a defective product, Trendex may cover the applicable return shipping costs.

5. Non-Returnable Items

Some products may not be eligible for return, including:

Personalized or customized products
Items that cannot be returned for hygiene or safety reasons
Products that have been used, damaged, or altered after delivery
Gift cards, where applicable
Clearance or final-sale items, where clearly stated

6. Late or Missing Refunds

If you have not received your approved refund after the expected processing period:

Check your bank or payment account again.
Contact your payment provider.
If you still cannot locate the refund, contact us at [your support email].

7. How to Request a Return

To start a return, contact us at:

Email: [your support email]

Please include your order number, the reason for your return, and any relevant photos or information.

Do not send products back to the return address shown on the package unless our support team has provided return instructions.

8. Changes to This Policy

Trendex reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated effective date.